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F.A.Q. AT HYPA

HOW CAN WE HELP YOU?

Speak to one of our team today and we will assist you in finding any rare timepieces.

Yes, you can. Please Contact us to arrange a pick-up at either our Hong Kong or Australia office. We look forward to seeing you.

For customers who want to purchase and pay at the same time, we offer the following real-time payment methods: Verified by VISA, Mastercard® SecureCode™, American Express, PayPal and Apple Pay. Please note, your payment card provider may charge additional fees.
We also accept payments via Wire/Bank transfer and Crypto Currencies. 

All watches that HYPA sell come as a complete set, with original manufacturer box and certificates. Our expert team inspect each and every single watch to ensure authenticity.

Standard delivery time is 7-10 working days. Personal collection is also available in one of our locations, Australia and Hong Kong.
Please Contact us if you need precise delivery details for your order.

We hope you will be completely satisfied with your purchase as we work tirelessly to assure the best quality. However, should the product be faulty, please Contact us within 14 days and we will happily replace it, or if not possible in a timely manner, provide a full refund.
All other cases will need to be reviewed individually. Due to the registration process for some of the brands, which is required prior to shipment, we cannot always promise to be able to accept a return.

It’s easy. Visit the Sell my watch page and provide as much information as you can about the watch, along with a few pictures. We will respond within 24 hours with additional questions or a preliminary quote for the purchase of your watch, based on the current market and the information you provide.
Once you accept the preliminary quote, we will provide a pre-paid, fully insured shipping label for you to send your watch to us. Upon receipt and inspection of your watch, we will present you with the final price. If our offer is to your satisfaction, we will process the payment to you within 72 hours.

You don’t need to have the box and papers to sell us your watch, but their absence can affect its value. Please note: We do require the original proof of your purchase.

We arrange a wire transfer of the funds into your account within 72 hours of successful receipt and inspection of your watch.

Visit the Exchange my Watch page of our website.
Watches World accepts exchanges involving watches of greater, lesser, and equal value. The difference will be credited toward your purchase of greater value than the trade-in or forwarded in the form of payment accompanying a chosen watch of lesser value than the trade-in.
Preliminary exchange values can be conveyed via phone, WhatsApp and email contact, however, a more thorough process of authentication, and appraisal by HYPA’s experts must be completed before the ultimate exchange value can be specified.

We accept all major cryptocurrencies including Bitcoin, Ethereum, and many others.

Customers can make cryptocurrency payments by receiving an invoice along with a wallet address. Additionally, we use Utrust for secure and streamlined cryptocurrency transactions.

To ensure compliance, each client is required to provide their personal information for a proper Know Your Customer (KYC) verification process.

No, we don’t apply any extra fees for cryptocurrency transactions.

Yes. You can purchase any luxury watch listed on our website using cryptocurrency.

We manually check the exchange rate before the payment is processed.

Luxury watch prices are denominated in fiat currency ($). At the time of purchase, a real-time conversion will be performed to determine the equivalent cryptocurrency amount.

We manually check the exchange rate before the payment is processed.

No, there are no limits on the amount or value of luxury watches that can be purchased using cryptocurrencies.